If your card has been misplaced, go to the “Cards” tab in the MeDirect app or on the Online Banking site, click on “Settings” and then the “Report lost or stolen card” option. Alternatively, contact us immediately on (+32) 2 887 20 05 (during office hours) or (+32) 2 887 20 04 (out of office hours). By reporting your card as lost or stolen, it will automatically be blocked.
MeDirect business hours: Mon – Fri: 09:00 to 20:00, Sat: 09:00 to 14:00.
MeDirect will never contact you via SMS, e-mail or phone for any issue related to your card. Never click on a linked received via such channel and never provide your secret code or card number. MeDirect will always contact you via secure message.
Should you have a doubt about a received message, do not click on any link and please contact us first immediately on (+32) 2 887 20 05 (during office hours) or (+32) 2 887 20 04 (out of office hours).
MeDirect business hours: Mon – Fri: 09:00 to 20:00, Sat: 09:00 to 14:00.
To be eligible to order a card, you need to have a current account held solely in your name. Login to the MeDirect app or with Online Banking and go to the “Cards” tab. Here you will be given the option to choose a virtual and/or physical card.
When ordering a physical card, you will be asked to confirm your delivery address as well as to create a PIN code for your card. This PIN code will be needed for cash withdrawals and card payments (except contactless payments of less than 50 Euros – see below).
When you make a payment with your card, the funds are debited from the current account held solely in your name which holds the same currency as the transaction. If you do not own a current account in this currency, or you do not have enough balance in this account, the funds are debited from your current account held in euros or from the foreign currency current account that holds the highest balance (if the balance of your current account held in euros is insufficient). When the debited account is not in the currency of the payment, a foreign exchange fee applies (see the Tariffs and Charges for more information).
Yes, you can use your card wherever Mastercard is accepted. To avoid foreign exchange fees, you can open accounts in different foreign currencies (USD, GBP, CHF and NOK). You can consult the accounts linked to your card by clicking on “Cards”, followed by “Settings” and “Linked Accounts”.
Yes, you can make a payment online with both your physical and virtual cards. You might receive a notification on your Mobile app asking you to authorise the payment being made. If you do not find the automatic pop-up when you log into the app, you may find the authorisation request in the “More” tab under “Authorisations”. Alternatively, you might be redirected to the MeDirect private website to authorise the payment being made, but using the MeDirect app makes this validation much easier.
You can make purchases of up to a maximum amount of €5,000 per day and up to €10,000 per week. The withdrawal limit from ATMs is €1,000 per day and €3,000 per week.
Charges for payments and withdrawals in currencies other than the euro may apply. These can be found in our Tariffs and Charges. When withdrawing money abroad, charges may also be levied by the ATM operator.
Contactless payments which do not require a PIN are limited to €50 per transaction. As a security feature, you will be required to use your PIN when you complete a total of €100 in successive contactless transactions.
Yes, the physical card supports contactless transactions. The contactless feature will be activated automatically after the first transaction at an ATM or point-of-sale (POS) terminal (by entering your PIN).
Try to pay by using the card’s chip and PIN option, as this is initially required to activate the contactless feature.
If the transaction is still declined:
Should the card fail for technical reasons, you can go to “Settings” and click on “Replace Card”. Make sure you invalidate your defective physical card by cutting it into pieces.
Yes, go to the “Cards” tab in the MeDirect app or on the Online Banking site and click on “Show details”. The card details you will need to make an online payment will be displayed temporarily. A “Copy card number” feature is provided to so that you can use your details easily.