If your card has been misplaced, go to the “Cards” tab in the MeDirect app or on the Online Banking site, click on “Settings” and then the “Report lost or stolen card” option. Alternatively, contact us immediately on (+32) 2 887 20 05 (during office hours) or (+32) 2 887 20 04 (out of office hours). By reporting your card as lost or stolen, it will automatically be blocked.

MeDirect business hours: Mon – Fri: 09:00 to 20:00, Sat: 09:00 to 14:00.