Please note that following the launch of the Statesbond, our lines are experiencing high demand, resulting in longer waiting times.

We apoligize for any incovience caused. Thank you for your understanding and patience.

Looking for some extra support?

We’re here to help you out. Talk to us about your questions and hurdles — or have a run through our FAQ, you might find what you’re after.

Call us

(+32) 2 887 20 05

Mon – Fri: 09:00 to 20:00
Sat: 09:00 to 14:00

Email Us

[email protected]

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FAQs

Frequently Asked Questions

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Where we are working from

Brussels

MeDirect Bank SA
Keizerinlaan 66 1000 Brussel

BE 0553.851.093

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    Want to file a complaint?

    Please contact us directly at [email protected] or fill in the form above.

    If you do not agree with our proposed solution, you can, as a private individual, contact the Ombudsfin (ombudsman in financial disputes). Please note that you should first file your complaint to MeDirect Bank directly before going to the Ombudsfin.

    OMBUDSFIN – Ombudsman in financial disputes
    North Gate II – Koning Albert II-laan 8, bus 2 – B-1000 Brussels
    Phone. : +32 2 545 77 70 Fax : +32 2 545 77 79
    e-mail : [email protected] – web : www.ombudsfin.be

    The Ombudsman in financial conflicts is a relevant competent authority.

    In case you’re not satisfied with the handling of your complaint, please know that you can also try to settle your dispute on the European Online Dispute Resolution Centre provided by the European Commission.

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