MeDirect wishes you a happy holiday season! Our customer service will be available until 1 pm on 24th and 31st December and will be closed on the 25th,26th and 27th December and on 1st January.
Temporary technical issue
Due to a technical problem, transfers, payments with your MeDirect card, and investment transactions cannot be processed at the moment. We are working to resolve this as quickly as possible.
We apologise for the inconvenience and thank you for your understanding.
Please note that following the launch of the Statesbond, our lines are experiencing high demand, resulting in longer waiting times.
We apoligize for any incovience caused. Thank you for your understanding and patience.
Transfer assets to MeDirect?
Discover all information here.
Looking for some extra support?
We’re here to help you. If you have any questions, talk to us or take a quick look through our FAQ.
Call us
(+32) 2 887 20 05
Mon – Fri: 09:00 to 20:00
Sat: 09:00 to 14:00
- Victim of fraud?
If your funds are in danger due to fraud or a phishing incident, immediately block access to your accounts by clicking “Report fraud” in your MeDirect app or platform.
If your card is lost or stolen, you can also temporarily block or permanently cancel it in your app our on your platform.
Alternatively, you can contact us for assistance using the contact details provided in this section.
During office hours
Monday – Friday:
09:00 to 20:00
Saturday:
09:00 to 14:00
(+32) 2 887 20 05
– Blocking access to your accounts and terminating your card.
– Unblocking access to your accounts.
– All remaining support services.
Out of office hours
Monday – Friday:
20:00 to 09:00
Saturday: 14:00 to 00:00 Sunday/Holiday: 24h
(+32) 2 887 20 04
– ONLY blocking access to your accounts and terminating your card
Where we are working from:
Brussels
MeDirect Bank SA
Keizerinlaan 66 1000 Brussel
BE 0553.851.093
Send us a message
Want to file a complaint?
Please contact us directly at [email protected] or fill in the form above.
If you do not agree with our proposed solution, you can, as a private individual, contact the Ombudsfin (ombudsman in financial disputes). Please note that you should first file your complaint to MeDirect Bank directly before going to the Ombudsfin.
OMBUDSFIN – Ombudsman in financial disputes
North Gate II – Koning Albert II-laan 8, bus 2 – B-1000 Brussels
The complaint form
Email: [email protected] – Web: www.ombudsfin.be
The Ombudsman in financial conflicts is a relevant competent authority.
In case you’re not satisfied with the handling of your complaint, please know that you can also try to settle your dispute on the European Online Dispute Resolution Centre provided by the European Commission.