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We’re here to help you out. Talk to us about your questions and hurdles — or have a run through our FAQ, you might find what you’re after.
(+32) 02 518 0000
Mon – Fri: 09:00 to 20:00
Sat: 09:00 to 14:00
Frequently Asked Questions
Where we are working from
MeDirect Bank NV
Keizerinlaan 66 1000 Brussel
Send us a message
Want to file a complaint?
Please contact us directly at [email protected] or fill in the form above.
If you do not agree with our proposed solution, you can, as a private individual, contact the Ombudsfin (ombudsman in financial disputes). Please note that you should first file your complaint to MeDirect Bank directly before going to the Ombudsfin.
OMBUDSFIN – Ombudsman in financial disputes
North Gate II – Koning Albert II-laan 8, bus 2 – B-1000 Brussels
Phone. : +32 2 545 77 70 Fax : +32 2 545 77 79
e-mail : [email protected] – web : www.ombudsfin.be
In case you’re not satisfied with the handling of your complaint, please know that you can also try to settle your dispute on the European Online Dispute Resolution Centre povided by the European Commission.
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