Looking for some extra support?

We’re here to help you out. Talk to us about your questions and hurdles — or have a run through our FAQ, you might find what you’re after.

Call us

(+32) 02 518 0000

Mon – Fri: 09:00 to 20:00
Sat:
09:00 to 14:00

FAQs

Frequently Asked Questions

Where we are working from

Brussels

MeDirect Bank NV
Keizerinlaan 66 1000 Brussel

BE 0553.851.093

Send us a message

    Please select the subject of your request *
    First name *
    Last name *
    Telephone number
    Comment

    Want to file a complaint?

    Please contact us directly at [email protected] or fill in the form above.

    If you do not agree with our proposed solution, you can, as a private individual, contact the Ombudsfin (ombudsman in financial disputes). Please note that you should first file your complaint to MeDirect Bank directly before going to the Ombudsfin.

    OMBUDSFIN – Ombudsman in financial disputes
    North Gate II – Koning Albert II-laan 8, bus 2 – B-1000 Brussels
    Phone. : +32 2 545 77 70 Fax : +32 2 545 77 79
    e-mail : [email protected] – web : www.ombudsfin.be

    In case you’re not satisfied with the handling of your complaint, please know that you can also try to settle your dispute on the European Online Dispute Resolution Centre povided by the European Commission.

    Experience better banking today

    The sooner you start managing your money, your way, using the best-in-class tools, the sooner you’ll see results. Sign up and open your account for free, within minutes.