Archives: FAQs

Comment puis-je utiliser itsme® pour devenir client chez MeDirect?

Après avoir sélectionné “Devenir client“, vous pouvez choisir d’ouvrir un compte personnel ou un compte joint. Après avoir saisi vos données initiales, vous aurez la possibilité de vérifier votre identité via itsme®. Vous devrez ensuite vous connecter à l’application itsme® ; il vous sera demandé d’entrer votre numéro de GSM, puis d’ouvrir l’application sur votre GSM. Ensuite, il vous suffit de suivre les étapes qui s’affichent sur votre écran.

Waar kan ik mij aanmelden om in te loggen?

U dient hier te klikken en verder uw gebruikersnaam, uw wachtwoord en SMS code in te vullen. Zo krijgt u toegang tot de beveiligde website en kunt u uw MeDirect rekeningen consulteren en transacties uitvoeren.

Is MeDirect een Belgische bank?

MeDirect is een Belgische bank naar Belgisch recht en een dochteronderneming van MeDirect Group plc, dat behoort tot een solide Europese bankengroep met sterke financiële ratio’s. Deposito’s bij MeDirect worden gegarandeerd tot maximaal 100.000,00 EUR per cliënt door het Belgische depositogarantiestelsel.

How do I delete or a beneficiary?

A beneficiary could be deleted by navigating to the ’Transfer’ tab, followed by ‘Manage Beneficiaries’. Here either select the three dots located next to the beneficiary and choose ‘Delete beneficiary’, or alternatively, select the beneficiary you want to delete and press on the bin icon in the top right corner of the screen. 

When will the monthly contributions be executed?

The monthly contribution will be processed on the 20th of each month or the next available business day if 20th is not a working day. This contribution will be taken from the original Cash Account, defined at the initial set-up of your Model Portfolio. In case of not sufficient balance, your contribution will not be processed.

If your Model Portfolio was created before the 10th of the month then the first monthly contribution shall be processed in the same month, if your Model Portfolio was created on or after the 10th of the month, then your first monthly contribution shall be scheduled for the next month.

What order types are available?

You can purchase or sell securities on the MeDirect trading platform by placing market orders or limit orders.

Market Orders: If you place a market order, your order will be executed at the best available market price, and this according to MeDirect’s Best Execution which is included as Appendix 4 of MeDirect ’s General terms and conditions.

Limit Orders: Limit orders are available only for shares and trackers (ETFs). When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal or lower than the limit price, while sell orders will be executed at a market price equal or higher than the limit price. You can choose between three different types of limit orders:

  • Fill or Kill: your order will be executed immediately in its entirety or cancelled
  • Immediate or Cancel: your order will be executed immediately in whole or in part, otherwise the order (or any unfilled parts of it) will be cancelled. Partial fills are accepted with this type of order, unlike a Fill or Kill order, which must be filled immediately in its entirety or cancelled.
  • Good for the Day: your order will automatically expire if not executed at the end of the day when the order was placed. A “Good for Day” order is an order that is good for that day only, during which time partial fills can take place. If it is not filled, the order (or any unfilled parts of the order) will be cancelled. If you wish, you can re-input the order on the next working day.

All limit orders expire at the end of the trading day. If you want the order to run longer, you need to enter it again.

Can I set up future dated payments on the app?

Yes, you can set up future dated payments for up to twelve months in advance, through the Mobile App (Transfer > Pay someone else), if the debit and credit accounts have the same currency.