Risk Officer

To support our strategic initiatives, we are looking for a (Junior) Risk Officer to join the risk team of the Belgian Bank. The role can however be performed either in Belgium or Malta.
This is an outstanding opportunity for young professional interested in Finance to start or develop a career within an ambitious online bank.
While the “Risk Officer Organisational Support” will report to the Head of Credit Risk in Belgium his role will be much wider than Credit Risk only. In a dynamic fintech such as MeDirect the successful candidate will get opportunities to work on a wide range of Risk Management topics and will interact with colleagues from both the first and the second line of defence in Belgium, Malta and London.

We will be able to offer you a flexible working environment where work-life balance matters whilst having an intellectual challenge allowing you to grow, as well as a competitive package.

Duties and responsibilities

  • Participating in the preparation and ensuring timely availability of key risk metrics on various portfolios (Corporate Lending, Structured Finance, Mortgage Loans and Treasury Instruments) and coordinating the production of the monthly Management Risk Reports as well as preparing other periodic reporting and sets of information requested by the external auditor and the regulators.
  • Supervising data quality/availability and make sure these are consistent with internal/external definitions.
  • Monitoring the evolution of the portfolios against key risk indicators with critical eyes and ensuring the businesses are evolving within Risk Appetite limits and developing/improving the various risk monitoring dashboards at the light of the developments of the different businesses (e.g. Belgian mortgages).
  • Performing deeper research and analyses, including interacting with the different stakeholders (business representatives, Finance, Risk Analytics, Business Intelligence, …), to clarify potential errors, abnormal deviations or to address specific topics.
  • Acting as Secretary of different management committees incl. the Belgian Management Risk Committee (responsible for the schedule, collating the agenda and preparing the minutes).
  • Supporting the Belgian Risk team in the development of the Bank’s activities relating to wider Risk projects such as reviewing and updating the key risk documents (Frameworks, Policies, Inventories, Limits, procedures, Risk Control Self-Assessment, Internal Control Report, …), participating in the ICAAP/ILAAP exercises, etc.
  • Assisting in implementing recommendations made by internal and external auditor/regulators.
  • Other analyses and duties as may be determined from time to time by the Head of Credit Risk to ensure adequate administration of the Belgian Risk team.

Required knowledge, skills, and experience

  • Bachelor or Master’s degree in economics or management (with or without experience) or other Bachelor/Master with at least 2y related experience in Risk Management.
  • Experience of monitoring key credit risk parameters on Corporate and/or Retail portfolios is a plus.
  • Excellent analytical skills, rigorous with a strong sense of precision.
  • Advanced knowledge of MS-Office suite (Excel, Word, PowerPoint) and some notions of VBA (or programming in other languages) is a plus.
  • Appetite for data analysis (e.g. extracting from data bases, processing and analysing business data linked to credit risk and preparing resulting presentations for management).
  • Capacity to address discussions, developments, and enhancements with other stakeholders with regards to the technical aspects of Risk Management.
  • Be able to work independently in a well-organized manner, be hands-on, solutions oriented and enthusiastic to “go the extra-mile”.
  • Strong communications skills in English (written and spoken) is a must. Professional knowledge of French and/or Dutch is a plus.
  • Demonstrate commitment, reliability, personal integrity, honesty, and respect.

Legal Officer

You will be part of a small and dynamic legal team within a rapidly growing company and reporting directly to the head of legal.

We will be able to offer you a flexible working environment where work-life balance matters whilst having an intellectual challenge allowing you to grow, as well as a competitive package.

Duties and responsibilities

  • Assisting with corporate housekeeping.
  • Assisting the business lines with day-to-day legal matters, such as negotiating and drafting of commercial contracts, handling disputes and potential litigations.
  • Providing research, business-oriented advice, and other legal assistance to the business lines
  • Developing the bank’s policies on industry-specific issues, corporate governance, or regulatory affairs.
  • Providing clarification on legal language or specifications to the business lines.
  • Communicating and negotiating with external parties (external counsel, regulator, Ombudsfin, etc.), creating relations of trust, or supporting the business with such requests.
  • Drafting and amending contracts, procedures, and other legal documents.
  • Creating and managing a solid legal contractual database.
  • Optimizing legal processes to eliminate inefficiencies.
  • Continuously researching legal resources, allowing you to stay up to date on all current laws and consequently inform the business lines.
  • Analysing on a regular basis the actions and decisions of the bank, identifying problem areas, suggesting alternative courses of action and mitigating actions.
  • Gradually assisting with transactional work (M and A, structured finance, and capital markets).

Required knowledge, skills, and experience

  • Masters in law with excellent results.
  • French or Dutch written and spoken.
  • English written and spoken.
  • 1-3 years of experience.
  • A general background in law.
  • Experience in IT-related contracts and/or banking and/or litigation and/or tax and/or general commercial law is a plus.
  • You are able to work in an independent, efficient, hands-on and proactive way.
  • You are a thorough lawyer and take all possible legal issues into consideration before making any recommendations.
  • You have excellent analytical, communication, diplomatic, research and drafting skills.

Marketing Strategist Dutch Retail market – Manager

We are about to enter the Dutch market. We want to provide Dutch customers the same innovation and disruption as we offer the Belgium customers. To strengthen our ambition and team we need a capable marketing strategist.

In this versatile position you will be at the start of this exciting journey. Developing our (go-to) market, communication, and media strategy. You will obviously work closely with our team in the Netherlands as well as colleagues in Belgium and Malta: Marketing & CRM teams, as well as other internal stakeholders (product managers, legal/compliance, Operational departments, etc.). You will also manage the relationship with the partners that support MeDirect in the execution of its strategy: creative agency, media agency, PR agency, etc. You will report to the Head of Dutch Retail Market.

We will be able to offer you a flexible working environment where work-life balance matters whilst having an intellectual challenge allowing you to grow, as well as a competitive package.

Duties and responsibilities

  • Researching, developing, and communicating a strategic marketing plan to meet MeDirect Banks’ goals to launch and introduce its products into the Dutch Retail Market.
  • Collaborating with different teams (predominantly marketing) to execute these plans, efforts, campaigns.
  • Providing analysis and recommendations to the marketing and communications team to optimize our efforts and to increase growth.
  • In close collaboration with the Belgium marketing team, leading and optimizing marketing efforts and client campaigns for MeDirect Bank in the Netherlands.
  • Aligning marketing efforts with the overall business.
  • Using customer feedback to ensure client satisfaction and suggest improvements.
  • Forecasting market trends.
  • Helping to shape the brand positioning and narrative while targeting the proper audience.
  • Analysing sales and marketing key performance indicators.

Required knowledge, skills, and experience

  • Bachelor’s degree in Marketing, Communications, or related field.
  • Minimum 8 years of experience as a marketing strategist, (online) marketing manager, marketing consultant or similar role. Preferably at a bank and/or broker.
  • Experience with financial products like savings, investment, pension, payments, and mortgages are preferred.
  • Creative and data-driven thinker that is not afraid to make bold moves.
  • Proven track record of project management and strong attention to detail.
  • In-depth knowledge of CRM software and content management systems.
  • Excellent communication skills, both verbal and written.

Officer Administration

The candidate will be part of the group’s administration team and will work closely together with the HR department in Belgium, as well as with other departments in Belgium.

Duties and responsibilities

  • General administrative tasks related to the running and managing of the office in close collaboration with management and the entire team, this will require presence in the office of on average 3-4 times a week
  • Making sure the office is fit for purpose – attending to contractors, deliveries, routine maintenance of the office cleanliness
  • Managing procedures and processes for the proper functioning of the office
  • Liaising with third parties in relation to the office (water, coffee, etc.)
  • Responsible for the distribution of incoming and outgoing mail, and answering of incoming calls
  • Liaising with the IT support team to resolve any IT issues and when devices are required (including laptops and remote devices as required)
  • Main point of contact for IT matters while working closely with the Malta team
  • Fleet management, as well as subscriptions for public transport
  • Ensuring there is a warm welcome for external customers and visitors
  • Coordinating processing and payment of invoices
  • Being the assigned Prevention Advisor
  • Preparing for employee onboarding in terms of access to the Bank’s systems
  • Coordinating with HR on events/gifts for the employees
  • Onboarding and offboarding from an IT/infrastructure perspective
  • Liaising with HR to ensure processing of employee benefits such as (but not limited to) car leases, mobile plans etc.
  • Maintaining and keeping documentation related to administration and benefits up to date
  • Other duties as may be determined from time to time by the Chief Executive Officer/Chief Administration Officer

Required knowledge, skills, and experience

  • Bachelor’s degree or similar by experience
  • At least 1 year of experience
  • Fluent in French or Dutch (both is a plus) and English – both written and spoken
  • You are a self-starter, flexible and hands-on

Buy-to-let Specialist

As from September 2019, MeDirect Belgium NV/SA has actively invested in Dutch residential mortgages. For this purpose, the Bank intensively cooperated with renowned Dutch partners, who provide the Bank support in marketing, distribution, underwriting, servicing and arrears management. Since the start of the activities the Bank built a mortgage book of € 1,650 mln and successfully securitised a substantial part of the portfolio.

The Bank actively works on options for further growth in the Dutch mortgage market, amongst others by developing new concepts, such as buy-to-let lending. Most of the operational activities will be outsourced to professional parties already active in the Dutch Market. Some credit and special servicing decisions will, however not be outsourced, but taken by the Bank. We are interested to meet Dutch BTL professionals with a background in credit approval and/or credit management, but are also interested in contributing to the management of the Dutch mortgages business line and support and/or be responsible for the development of new concepts. The Buy-to-Let Specialist job combines Credit Management with Product Management. We believe that this function is an excellent opportunity for a BTL credit underwriter, looking for a next step in their career; looking for broader responsibilities in the buy-to-let mortgage business, combining credit file work with a more outward focused market view and become an all-round professional.

Duties and responsibilities

Credit Management activities

  • Acting as a contact officer for the underwriting department of the outsourcing partner;
  • Providing guidance for loan applications not fully complying to standard acceptance criteria;
  • Preparing, presenting and discussing credit proposals for the credit committee responsible for approving loan applications exceeding the mandate;
  • Acting as member, deputy voting member, and secretary of the credit committee and communicate decisions to relevant teams;
  • Performing sample credit reviews on individual loan application level and on credit acceptance procedures at the outsourcing partner, jointly with the Risk Manager and the Manager Oversight & Operations;
  • Together with the Manager Oversight & Operations, monitoring the evolution of loans in arrears on portfolio level. Discussing development and adequate follow up of files in arrears with the arrears management department of the outsourcing partner;
  • Within the mandate deciding on work out programs for individual files in arrears. Preparing, present and discuss credit proposals for the credit committee responsible for arrears decisions exceeding the mandate (e.g. decisions to foreclose);
  • Supporting preparation of quarterly portfolio reports for Dutch Mortgages (QPR), covering exposures, arrears, forbearance, delinquencies, etc.

Product Management activities

  • Monitoring and analysing of competitive products/concepts. Monitoring the market and signalling new products or developments that might be of interest to the Bank. Assuring that the management is aware of relevant developments and is advised on any measure that should be taken to protect or improve the position in the (BTL) mortgage market.
  • Conducting market research;
  • Working on developing and managing mortgage products; within a small bank this covers the entire value chain, from initial concept, via technical and legal implementation, to funding and finally introduction to the market;
  • Maintaining of the internal credit policy on (BTL) mortgages, acceptance criteria in cooperation with Risk (and originator);
  • Monitoring pricing and supporting repricing processes;
  • Analysing the portfolio in terms of risk/performance.

Required knowledge, skills, and experience

  • Bachelor or Master’s degree plus 5+ years of progressively responsible and relevant experience in buy-to-let mortgage lending in The Netherlands, with at least 2 years of experience in credit approvals of buy-to-let mortgages;
  • Excellent analytical skills;
  • Strong spoken and written communications skills in Dutch and English;
  • Be driven, independent, enthusiastic, and hands-on with a practical appreciation of the full mortgage process;
  • Demonstrate personal integrity, honesty, reliability, respect and commitment.

Banking Regulatory Reporting Analyst

The selected candidate will have the opportunity to work in one of the emerging digital banks in Belgium and form part of its Finance team. The chosen candidate will be mainly responsible for compiling regulatory reports with excellent exposure across the bank and to senior stakeholders.

Duties and responsibilities

  • Compiling and submitting regulatory reports to the regulatory authorities
  • Producing monthly financial reports for management to support decision making
  • Building and developing effective working relationship with staff within various business units and other finance colleagues
  • Taking an active role in data analysis and interpretation in relation to the bank’s capital adequacy and liquidity position
  • Improving the quality of the financial information available and reporting by the team to the stakeholders
  • Participating in relevant projects, systems implementation and enhancements
  • Assisting with queries from regulatory authorities and external auditors

Required knowledge, skills, and experience

  • Strong knowledge of MS Excel and basic accounting knowledge
  • Work experience in the regulatory reporting team of a bank
  • Interest to work in a developing organisation with opportunities to broaden own knowledge on how the banking system works

Financial Crime Compliance

The Compliance team ensures compliance with applicable regulations and standards by setting policies that cover the Group’s regulatory requirements. The successful candidate will join this team and in particular the Anti-Money Laundering (AML) unit which oversees the implementation of financial crime policies, procedures, systems and controls related to financial crime as articulated by local, European and international regulations and applicable industry standards.

Duties and responsibilities

Ensure compliance with laws, rules, regulations and guidelines issued under the Prevention of Money Laundering and Terrorist Financing, Corruption and Sanctions Regulations by:

  • Communicating guidelines in a clear and understandable manner, being able to understand the bank’s standards and passing on this knowledge to relevant staff; analysing feedback and being proactive in ensuring compliance with applicable AML regulations;
  • Maintaining comprehensive and timely reporting on AML risk and implementation of standards, following internal standards and local regulations (internal and external reporting);
  • Preparing, review and implement the necessary systems and documentation to comply with the applicable AML regulatory framework;
  • Participating in relevant risk and compliance committees and working groups when dealing with AML related matters;
  • Interacting and collaborating with other departments on financial crime compliance issues and requests;
  • Drafting and executing the AML portion of compliance monitoring and action plans;
  • Ensuring that the Bank has adequate anti-money laundering policies and procedures in place;
  • Monitoring account openings and transactions and ensure that suspicious activity is investigated where appropriate;
  • Ensuring that requests for information and documentation received from the FIU, law enforcement, judicial and other authorities are dealt with in a timely manner.

Required knowledge, skills, and experience

  • Master’s degree in economics, Law, Finance, or Business Engineering
  • Effective verbal and written communication in French, Dutch, and English languages
  • At least 2-3 years of AML related experience
  • Certification in Compliance, Financial Crime or AML
  • Sound knowledge of the Group’s Financial Crime Compliance Policies
  • Strong attention to detail with the ability to analyse and escalate identified risks to management and exercise sound judgement with integrity and impartiality
  • Proven ability of working on own initiative and as part of a team
  • Strong organisational skills with the ability of managing priorities within tight deadlines
  • Proven ability to learn and adapt to a changing environment

Credit Risk Manager – Retail Mortgages

The Bank is expanding its business activities, developing a retail mortgage lending in the Netherlands, and looking to start a similar business in Belgium through partnerships with an originator and a servicer. To support these strategic initiatives, we are looking for a Credit Risk Manager with experience of the Mortgage business to join the risk team in Belgium.

This is an outstanding opportunity for qualified professionals to establish themselves and further develop their career at a fast-growing bank.

The Credit Risk Manager will initially report to the Chief Risk Officer and work with colleagues from both the first and the second line of defense in Belgium, London, and Malta.

The successful candidate will be able to lead the Belgian Mortgage project from a credit risk perspective, develop the necessary controls to ensure adequate credit risk oversight of the mortgage businesses in general (Belgium and the Netherlands) and manage the related portfolios within the Bank’s enterprise-wide risk framework, including risk identification, assessment, monitoring and reporting.

Duties and responsibilities

  • Defining Underwriting Criteria, preparing the Credit Framework and set Risk Appetite Limits for the Belgian portfolio in coordination with the business
  • Ensuring adequate interpretation of the definition on default, forbearance measures and other key credit risk indicators
  • Defining credit risk needs for reporting purposes, design dashboards for publication in the monthly Management Risk Report
  • Supervising the accurate implementation of credit risk parameters through interaction with IT to make sure key data will be available/calculated and rightly delivered as per risk definitions
  • Oversight of credit decisions taken by the originator and ensure compliance with underwriting/ acceptance criteria
  • Monitoring the evolution of the mortgage portfolios against risk appetite limits, key credit risk indicators, developments of arrears and provisioning
  • Ensuring adequate oversight of the special servicing actions undertaken by the servicer (management of arrears and delinquencies)
  • Owning all relevant internal credit risk policies and ensure standards meet regulatory requirements, ensure adequate update of these policies and relevant procedures, review and challenge 3rd party (originator and servicer) policies and procedures
  • Reviewing and challenge the periodic file credit overviews
  • Participating in the preparation of more complex files and in presenting them to the risk committee
  • Deciding within delegated authority on new loans, loan modifications and special servicing of mortgages
  • Communicating with the Bank’s Executive Committee, Board of Directors, auditors, and regulatory bodies

Required knowledge, skills, and experience

  • Bachelor or Master’s degree plus 5+ years of experience as a Credit Risk Manager in the Belgian mortgage business
  • Proven experience of setting up a Credit Risk function for a Mortgage business activity
  • Excellent analytical skills
  • Understand the suite of risks that exist in the Mortgage business
  • Ability to extract, process and analyse mortgage-related data and make high quality presentations to management
  • Capacity to lead credit risk discussions, developments, and enhancements (including problem solving) with other stakeholders (e.g., business, finance, and IT)
  • Be able to represent the credit risk function autonomously in the various projects linked to the mortgage business
  • Be able to work independently, be hands-on, driven, solutions oriented and enthusiastic
  • Good project management skills desirable
  • Demonstrate commitment, reliability, personal integrity, honesty, and respect
  • Strong communications skills in English (written and spoken). Professional knowledge of French and Dutch

Inbound Customer Service Officer

Are you looking for a new challenge? An exciting work environment where you can unleash all your passion for banking related subjects? Then let us tell you more about us.
We are MeDirect!
The key of our – and hopefully your – success is that we work with people for people. Collegiality, diversity, and teamwork are some of the trades you will find in our Belgian Customer Service department. Working closely with the Customer Service Manager, you will be supporting our Belgian customers throughout their customer journey. Entering a fast growing and innovative environment, where you can grow with our vibrant and young team that are driven to provide an excellent customer service.
Are shift hours– between 9am and 8pm – an added value for your personal planning, in combination with structured homeworking? And do you like working in the heart of Brussels when at the office? In that case we would love to welcome you to our company. The role also provides the opportunity to gain a professional certificate on Bank Mediation (Febelfin – Wet Willems).

Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills, and experience

  • Native French
  • Excellent verbal and written communication skills in English and Dutch are a plus
  • – Previous experience in a customer service role will be considered an asset