Archives: Careers

Content Creation & Activation Senior Officer


 

Duties and responsibilities

  • Creating posts for LinkedIn, Facebook and Instagram, in close collaboration with the Senior Officer – Go-to market & campaign management and the Head of Marketing and (Senior) Product Managers.
  • Creating and translating client communications on a wide area of topics (ranging from financial products to activities of staff)
    Monitoring the progress, reporting and evaluating success of marketing action effectiveness.
  • Monitoring of market information, trends and analysis of the competitors’ activities.
  • Collaborating with internal teams and make sure the right info is being shared across the organization.
  • Ad hoc translations of client communications (EN/FR/NL) for various internal services are an important element of the job.

Required knowledge, skills and experience

  • Minimum Bachelor’s degree or equivalent in communication or a language-oriented field of study.
  • At least 5 years’ experience in a relevant role (another advertiser, pr agency, communication agency, copywriter). Experience in the finance industry is not required yet is a plus.
  • Excellent written and verbal communication skills in Dutch, French and English are a prerequisite for this function.
  • Creating content and writing short and long copy is what you do best and where you can make a difference.
  • You are a communication enthusiast. You never stop thinking about how we could formulate things better and are one of the go-to persons within the company for all matters that are language-related.
  • You have an eye for detail and can plan and structure the delivery of a marketing plan.
  • Ability to work under pressure, flexible and stress resistant.
  • Positive minded and Pro-active Team Player. Ready to go the extra mile for your team members.

Manager Business Risk & Control Management


 

Duties and responsibilities

  • Ensuring day-to-day follow-up of the team members by coaching and verifying the performance of the monitoring and control activities;
  • Determining, with the support of the Head of Customer Hub and the Compliance Departments, the first line of defence control and monitoring plan for the upcoming year (and adapting, where required);
  • Executing part of the first line of defence controls and monitoring plan, including tasks requiring direct contacts with customers;
  • Carrying out of testing to ensure that controls are working as intended;
  • Reporting (through dashboards) to the Head of Customer Hub, Heads of Compliance functions and respective Executive Committees on the executed controls;
  • Identifying and reporting new/existing risks to the Head of Customer Hub, Heads of Compliance functions and respective Executive Committees on domains such as AML, MiFID and Market Abuse;
  • Escalating to Compliance Department as and when required;
  • Defining (with the support of the Compliance functions) and updating the first line of defence policies, procedures, training plans and working instructions relating to the monitoring activities;
  • Communicating and interacting with the second line of defence on escalated files, necessary trainings for the first line of defence officers or on findings and proposed corrective measures;
  • Participating to the set-up and follow-up of IT changes and developments which concern the BRCM Team as a “Retail Control” department.

Required knowledge, skills and experience

  • At least 4 years of experience in the first or second line of defence.
    Possessing a good understanding of AML, MiFID and MAR;
  • Outstanding coaching capacities to ensure a day-to-day follow-up of the BRCM Team members efficiently in their tasks to reach control objectives;
  • Well-developed communication skills to clearly inform the team members on the tasks to perform and provide feedback on the performed tasks;
    Strong organization, planning and prioritizing skills to execute the planned controls;
  • Excellent eye for detail with a heavy focus on accuracy and delivery;
    Ability to work under pressure and use own initiative to reach control objectives;
    Excellent reactive capacities and problem-solving capacities;
  • Capability to work autonomously and independently, but also have the awareness of when to consult Business Heads and Compliance;
  • Strong capacity to work in a team and to cooperate with other departments;
  • A good level of English, Dutch and/or French.

Inbound Customer Service Officer


 

Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

  • Good communication in French and/or Dutch  
  • Verbal and written basic communication skills in English is a must
  • Previous experience in a customer service role will be considered an asset

Senior Legal Officer


Duties and responsibilities

  • Legal affairs: 
  1. Assisting the business lines with day-to-day legal matters, such as reviewing, negotiating and drafting of (commercial) contracts, handling disputes and managing potential litigation with external counsel as the case may be
  2. Providing legally researched, albeit business-oriented advice, and other legal assistance to the business lines
  3. Developing and maintaining the bank’s policies on industry-specific issues, corporate governance, or regulatory affairs
  4. Providing clarification on legal language or specifications to the business lines
  5. Communicating and negotiating with external parties (external counsel, regulator, Ombudsfin, etc.), creating relations of trust, or supporting the business with such requests
  6. Drafting and amending procedures, and other legal documents
  7. Creating and managing a solid legal contractual database
  8. Optimising legal processes to eliminate inefficiencies
  9. Continuously researching legal resources, allowing you to stay up to date on all current laws and consequently train and inform the business lines
  10. Analysing on a regular basis the actions and decisions of the bank, identifying problem areas, suggesting alternative courses of action and mitigating actions
  11. Gradually assisting with transactional work (M&A, structured finance, and capital markets).
  • Governance and corporate housekeeping:
  1. Along with a paralegal, assisting with corporate housekeeping, managing board (committee) and shareholder meetings
  2. Other duties as may be determined from time to time by the head of legal.

Required knowledge, skills and experience

  • You have obtained a master’s degree in law and an additional master’s banking and financial law is a plus
  • You have demonstrated interest in the banking and financial sector
  • You have 4-6 years of experience
  • You work with precision, concentration and dedication
  • You are reliable, motivated and proactive
  • You have a fluent spoken and very good written knowledge of English, Dutch/French
  • You are a team player and learn from the coaching and your mistakes
  • You are very well organized, work independently and meet deadlines
  • You are pragmatic and look for solutions to problems instead of procrastinating.