Kindly contact our wealth support team on 02 518 0000 or at [email protected] to guide you accordingly.  

A beneficiary can be created by navigating to the ’Transfer’ tab, followed by ‘Manage Beneficiaries’ and press on the icon found on the top right of your screen. 

For the ‘Accept’ button to be clickable, you must read and scroll to the bottom of the End-User License Agreement and Terms and Conditions. 

The gold star near your account refers to your selected preferred account. 

All mandatory fields must be filled in before being able to proceed with the payment. 

The balance shown in each account represents your available balance.

A preferred account will be the account you choose to have displayed first on your homepage, along with being the first account suggested when making a transfer between your accounts or to an external account. The gold star near your account refers to your selected preferred account. Your preferred account can be changed from the ‘More’ tab. 

The fingerprint scanner and facial recognition might not be working for one of the following reasons: You have not granted access for MeDirect Mobile App to use this function. Too many incorrect facial or fingerprint recognition attempts will disable this functionality automatically. This can be resolved by locking and unlocking your device. 

Yes. Your personal information is safe with us. We use advanced encryption and monitoring technology and we never store any personal banking information on your phone.

Biometrics can be switched off from the ‘More’ tab.