A sole account cannot be converted to a joint account. An existing client is able to open a new joint account with an existing or new MeDirect client. Your joint account holder first needs to open a sole MeDirect account so that he/she also has login data and a personal MeDirect Cash account. After this sole account has been activated, you or your joint account holder can request a joint account via ‘Open an account’ on the secure website. You both need to electronically sign this new request via the secure website. In other words, you both log in separately with your personal login data to confirm your new joint account. You can transfer cash or savings to this new joint account yourself. For the ME1, ME3, ME6 and/or ME12 Savings Accounts the normal notice period needs to be respected. To transfer amounts from your ME1, ME3, ME6 and/or ME12 you can give an online instruction. Fixed Term Deposits cannot be transferred before the expiry date. Once the Fixed Term Deposit has expired you can transfer the amount online to an account of your choice. To transfer securities from your securities account you can send us a secure message with the instruction. Funds of model portfolios can only be transferred in case of a joint model portfolio. If you don’t have one yet, activate it first. To transfer the funds from your personal model portfolio to the activated joint model portfolio, you can then send us a secure message. Unfortunately, Wealth Management Portfolios cannot be transferred to an account in 2 names, because the portfolio is linked to an individual investors profile.

MeDirect can only accept retail customers. If you are a professional investor, we will be happy to look into how we can assist you on a case by case basis. Please call at 02 518 0000 or email us at [email protected] to see what we can do.

MeDirect currently does not offer the possibility to open an account on behalf of a minor child or grandchild. You can, however, open an extra savings account or model portfolio in your name. You can continue to manage this and are free to donate the money to your (grand)children whenever you wish to do so. Either through a bank transfer or through a donation.

Yes, after you logged on to the MeDirect secure site, you can follow up your application to open an account and see which steps you might still need to take. signing your application by yourself and/or your joint account holder. upload a copy of your ID card, front and back of every account holder. you make a first payment of minimum €1 on the MeDirect Cash Account from an account number registered in your name. After receiving your activation code, you have access to your Cash Account and full access to all functionalities of the MeDirect secure website. You can open a savings, Fixed Term Deposit and/or investment account via ‘Open an account’.

You have to execute a first payment to your new account of minimum €1. No minimum amount is required to open a ME1, ME3, ME6 or Express savings account and investment account. For the Fixed Term Deposit a minimum amount of € 100, $100 or £100 is required.

Unfortunately, it is not possible to become a MeDirect client if you are not able to take a selfie via a smartphone or using the camera on your laptop or computer.

A ‘selfie’ is a photograph that one takes of oneself, usually framing ones face, with either a mobile phone or via the camera of another electronic device (eg webcam).

If you wish to open an account with MeDirect, you must have your official and fiscal residence in Belgium. You must hold a Belgian ID card, in possession of a mobile phone and be at least 18 years old. You must also have an account with another bank based in Belgium from where you can make your first deposit via a SEPA or European transfer. A first transfer is required to activate the Cash Account.

Your isl client number is your new user name. You can find it on your account statements and in the e-mail we sent you concerning the renewed website.