How to become a client

How do I open an account ?

Click ‘Become a client’ to start the online application process. You will be asked if you wish to open up a single or a joint account. Complete your personal data as requested on screen. You will be guided to provide a clear copy of the front and back of a valid Belgian ID and to take a selfie.You can choose from the following 2 options: Use your smartphone to take a photo of your ID and a selfie. Upload a photo or a scan of your ID and take a selfie using the camera on your electronic device (eg webcam). Complete the online application process and sign it digitally. Keep your mobile close at hand. Make a first payment to your MeDirect Cash Account from an external account registered in your name. If you applied to open a joint account, you can transfer your first payment from an external joint account (registered in the name of both account holders) or from two different accounts, each registered in the name of the individual account holder. Once the payment has been received, a MeDirect Cash Account will be opened for you. You will then get full access to the secure website. Once logged in into the secure website, you can open a Savings, Fixed Term Deposit and/or an Investment account via ‘Open an account’.

Why do I have to tell you during the application process whether I am a US citizen, US resident alien or US tax resident?

MeDirect asks this question because of the Foreign Account Tax Compliance Act (FATCA), a US law which requires non-US financial institutions to provide the US tax authority (the Internal Revenue Service or IRS) with information on certain US persons with accounts outside of the United States. In order to comply with FATCA, non-US financial institutions need to set up specific procedures to provide this information. Unfortunately MeDirect has not yet established the procedures needed to meet these obligations. Therefore, if you qualify as a US person, we are at this moment unable to complete your request to open an account with MeDirect.

I used itsme®, why am I being requested to upload my ID card?

itsme® is set up to provide the information required to complete your application. However, it may happen that some of this information is not completely up to date. When this is the case, we will send you a request to complete your application by taking a picture of your ID card (front and back) as well as a selfie. You can take these pictures via your mobile or your PC.

Do I have to use itsme®?

No, if you do not have itsme®, you can choose to verify your identity by taking a picture of your ID card (front and back) and a selfie. You can take these pictures via your mobile or your PC.

How do I use itsme® to become a customer at MeDirect?

After you have selected ‘Become a client’, you can opt to open a Sole or Joint Account. After you have entered your initial details, you will have the option to verify your identity via itsme®. You are then prompted to connect to the itsme® app; you will be asked to enter your mobile phone number and then to open the app on your mobile phone. Next just follow the steps on your screen.

What is itsme®?

itsme® is an app that allows you to safely, easily and reliably confirm your identity via your mobile phone. To use the itsme® app, you can register your account via de itsme® website, which you can access here.

Can I open a joint account?

New clients can open a joint account with another account holder. If you already opened a MeDirect Cash Account, you can open a savings account(s), Fixed Term Deposit(s) and/or investment account(s) in 2 names, with your partner or with someone else. The minimum age for this is 18 for both holders. Both are also residents and taxpayers in Belgium.

Can I open a individual account?

If you opened a MeDirect Cash Account, you can open a savings account(s), Fixed Term Deposit(s) and/or investment account(s) in your personal name on the secure website. The minimum age for this is 18. You are a resident and taxpayer in Belgium.