About us

We are a Belgian bank, international by design with direct solutions for our customers.

To offer you the best conditions for your investments and savings, a strong team of professionals is working hard every day behind the scenes.

Investments in mutual funds without unnecessary fees, savings that still yield, aiming for a higher return with an investment portfolio, MeDirect is the preferred digital and mobile banking platform to get the most out of your money.

We are here to help you outline your future.
September 2013
Official kickoff of MeDirect in Belgium with transparent savings accounts
September 2014
Launch ready-made Model portfolios and Online wealth management for everybody
June 2015
MeDirect becomes a Belgian bank
January 2017
ME3 wins the savings account of the year
June 2018
Expansion of savings accounts with ME6
September 2019
6 years of MeDirect
Why clients choose MeDirect ?
No entry and exit fees
No entry and exit fees
on 97% of our fund selection
Worldwide selection
Worldwide selection
of more than 500 funds, trackers, shares, bonds, ...
Lists of top funds
Lists of top funds
by category and 8 ready-made Model Portfolios composed of 8 to 13 funds per portfolio
Choose for savings accounts that do yield.
Choose for savings accounts that do yield.
Different types of savings accounts and term deposit accounts available
Let us do the work for you.
Let us do the work for you.
High quality wealth management at low cost, aimed at solid returns
Excellent customer service reachable
Excellent customer service reachable
by phone from Monday to Friday from 9 am to 8 pm and Saturday from 9 am to 2 pm
Our main principles
Quality
Quality
We offer transparent and simple savings products on which we strive to pay competitive interest rates. We do not offer in-house investment products but instead we aim to be the distribution platform of choice for clients who are looking for high quality investment products and solutions from the best providers worldwide.
Accessibility
Accessibility
MeDirect offers services and products principally online, supported by largely automated and thus scalable operations. This means that we can offer the same high quality service to all clients and enable clients to start saving or investing from small amounts, in products that traditionally were reserved for wealthier clients only.
Transparency
Transparency
Our products and services are easy to understand. There are no hidden fees or costs. From the start of the Belgian bank in 2013 we took the view that communicating on all fronts with our clients in a transparent manner is key to establishing a relationship of trust for the long term.
Impartiality
Impartiality
MeDirect does not offer in-house products and instead distributes the best products from worldwide leading providers. We do not push products to clients but instead give them a choice between quality products from third parties. We partnered with Morningstar, one of the leading independent investment research firms, to underpin unbiased selection and analysis of investment solutions for our clients.
The structure and organisation of MeDirect
MeDirect refers to its Governance memorandum for the provision of more information about the structure and organisation of the entity.
Have questions about MeDirect?
Call us anytime 02 518 0000
or send email info@medirect.be
Who shall I contact if I have a complaint?

 

What you have to say is important to us. If you have a complaint please email us at info@medirect.be, call us at 02 518 0000 or send a letter to the following address:

MeDirect - Compliance Officer
Keizerinlaan 66, Boulevard de l'Impératrice
1000 Brussels
Belgium

If you are not satisfied by the way your complaint was handled, please contact the MeDirect Compliance Department by email at complaints@medirect.be. You may further address your complaint to the Ombudsman by email at Ombudsman@Ombudsfin.be or otherwise as described in our General Terms and Conditions.

Is MeDirect a Belgian bank?
MeDirect is a Belgian bank under Belgian law and a subsidiary of MeDirect Group plc, that belongs to a solid European bank group with strong financial ratios. Deposits with MeDirect are guaranteed up to 100.000,00 EUR per client by the Belgian Deposit Guarantee Scheme.
Does MeDirect offer investment advice?

No, MeDirect does not offer individual investment advice regarding specific securities. MeDirect does manage your Wealth Management Portfolio as a whole.

Our tool uses sophisticated profiling systems to provide you with financial advice tailored to your personal situation, preferences and financial objectives. The methodology underlying our wealth management tools was developed by financial planning agency Stremersch Van Broekhoven & Partners. This agency has offered financial advice since 1990 in terms of financial planning and is an expert in performing wealth analyses. Morningstar, market leader in providing key investment information, creates the portfolio recommendation They are also reviewed by the MeDirect Investment Committee, whose members have a wide range of experience in the investment banking and investment management sector.