If you have identified a transaction that you did not carry out, freeze your card immediately by going to the “Cards” tab in the MeDirect app or on the Online Banking site and clicking on the “Freeze” button located just under the image of your card. You also must contact us immediately by secure message or call us on (+32) 2 887 20 05 (during office hours) or (+32) 2 887 20 04 (out of office hours).

Please note that MeDirect will never contact you via SMS, e-mail or phone for any issue related to your card. Never click on a linked received via such channel and never provide your secret code or card number. MeDirect will always contact you via secure message.

MeDirect business hours: Mon – Fri: 09:00 to 20:00 Sat: 09:00 to 14:00.