You may temporarily block your card by freezing it. To freeze your card, go to the “Cards” tab in the MeDirect app or on the Online Banking site and click on the “Freeze” button located just under the image of your card.

Need extra help? Feel free to contact our customer service team at (+32) 2 887 20 05 (during office hours) or (+32) 2 887 20 04 (out of office hours). To unfreeze your card, click on the “Unfreeze” button and authenticate to be able to make payments with your card again.

MeDirect business hours: Mon – Fri: 09:00 to 20:00, Sat: 09:00 to 14:00.