This will vary, but generally this will not be until the company has sent out the official documentation to shareholders. We will not contact customers as a result of press releases or market speculation. We also validate and second source the corporate action before distributing the information to you.
If you believe you should have received correspondence from us, please send a secure online message.
Explanations can be found in the official documents issued by the company. These documents are usually located directly on the official company website, or on the stock exchange website which the company is listed on.
Your investment is safe kept in our nominee account, which allows us to give you the lowest execution fees under our scalable business model. However, this means we cannot offer the ability to submit votes or to attend company meetings.
In normal circumstances, any new shares or rights resulting from a corporate action will be automatically credited to your Investment Account on the date specified in the corporate action notification. However, due to market or operational constraints, there may be a delay of 1 or 2 days.
Cash entitlements resulting from corporate actions will be paid straight to your Investment Cash Account, in the same currency of denomination of the security. Should you not have an Investment Cash Account in the currency of denomination of the security, a new Investment Cash Account in this currency will be automatically opened to allow processing of the entitlement.
Your investment is safe kept in our nominee account which allows us to give you the lowest execution fees under our scalable business model. However, this means we have certain restrictions on the corporate action types MeDirect offers. Below are some corporate actions which are currently not offered: Dividend reinvestments/dividend options on international markets. Where possible we will offer this option on the local Belgian, French and Dutch markets. Odd lot offers, typical in the United States market, e.g. mini tenders. Non official offers, or offers that are not supervised or regulated by an official entity. French loyalty bonus offers. Company meetings, proxy voting, and consent offers. Unregulated/unprotected corporate actions offered by third parties.
Send us your instruction online by logging into your account and sending us a return secure message. Instructions must be very clear and not be subject to interpretation, clearly stating the option number you are choosing.
The company’s registrar will set a deadline for security holder responses to a corporate action and we must ensure that all the instructions of our clients reach the registrar by this deadline. Therefore our deadline will always be before the company registrar’s deadline to give us time to process and forward on customer instructions.
Our investment services are on an ‘execution-only’ basis. This means we shall not provide personal financial advice about the suitability of an account or an investment you hold within it.