Who shall I contact if I have a complaint?

In case of a complaint, the Complaints Management department of the Bank will be at your service in first instance. You can send your request to the following e-mail address: [email protected] If you find the solution of the Complaints Management Department of the Bank unsatisfactory or if you haven’t received an answer within 10 business days, you can contact the Service Ombudsman Banks – Credits – Investments at the following e-mail address: [email protected]