What is the maximum daily amount that I can transfer to another bank through the Mobile App?
What is MeCode used for?
Can I edit or cancel my future-dated payments?
Why can’t I enter my BIC when making a payment?
How do I view my up-coming Me Account transactions?
Can I set up future dated payments on the app?
Why is the Payment Narrative mandatory?
What does the date represent under each transaction?
How do I change my preferred account?
Why are no accounts appearing in the “Accounts” tab?
I am trying to make a transfer, but I cannot select my account in the “To” or “From” account field?
How do I create a new beneficiary?
What is the gold star displayed near my account icon?
Do the balances displayed in each of my accounts represent my Actual Balance or my Available Balance?
What is the preferred account?
My fingerprint scanner or facial recognition are not working. What should I do?
Is the MeDirect Mobile App secure?
How can I switch off my fingerprint or facial recognition?
Can I use my fingerprint or facial recognition to log in to the MeDirect Mobile App?
How many devices can I pair the app with?
Will my app session time out?
What shall I do if I change or lose my mobile device?
What shall I do if my mobile is stolen?
What does the ‘Unpair device’ option mean?
What shall I do if I forget my passcode or if I lock my MeDirect Mobile App?
How do I change my passcode?
How many accounts can I register on one mobile device?
What does the ‘pair device’ option mean and ow can I pair my MeDirect Mobile App to my MeDirect Internet Banking?
What will my passcode upon registration be used for?
Why do all numbers highlight when pressing a digit?
After how many incorrect login attempts will be access to MeDirect Mobile App be locked?
What is MeDirect Mobile Banking?
Can I use MeDirect’s internet banking without the app?
How do I download the MeDirect Mobile App?
Is the MeDirect Mobile App compatible with all mobile devices?
Who can use the MeDirect Mobile App?
What services are available via the MeDirect Mobile App?