Frequently Asked Questions


Will MeDirect send me any statements?

We will send you an official account statement once a year. At the start of January, you will find this official copy for the entire previous year in Statements.

Via the secure site you can also make, save and print periodic overviews with the dates of your choice.

Investment account statements will be made available twice a year: at the start of the year for the past 6 months and on 30 June for the first 6 months of the year. Statements are available on the online platform. You can request a paper copy of your statements at any time but there will be a charge. Please check our  Tariffs & Charges.

If you have a wealth management portfolio, the overviews of the executed transactions and last yields will be made available 4 times a year in Statements.