Who shall I contact if I have a complaint?
What you have to say is important to us. If you have a complaint please email us at email@example.com, call us at 02 518 0000 or send a letter to the following address:
MeDirect - Compliance Officer
Keizerinlaan 66, Boulevard de l'Impératrice
If you are not satisfied by the way your complaint was handled, please contact the MeDirect Compliance Department by email at firstname.lastname@example.org. You may further address your complaint to the Ombudsman by email at Ombudsman@Ombudsfin.be or otherwise as described in our General Terms and Conditions.