Frequently Asked Questions


Who shall I contact if I have a complaint?

What you have to say is important to us. If you have a complaint please email us at info@medirect.be, call us at 02 518 0000 or send a letter to the following address:

MeDirect - Compliance Officer
Keizerinlaan 66, Boulevard de l'Impératrice
1000 Brussels
Belgium

If you are not satisfied by the way your complaint was handled, please contact the MeDirect Compliance Department by email at complaints@medirect.be. You may further address your complaint to the Ombudsman by email at Ombudsman@Ombudsfin.be or otherwise as described in our General Terms and Conditions.