Frequently Asked Questions

Who shall I contact if I have a complaint?

What you have to say is important to us. If you have a complaint please email us at, call us at 02 518 0000 or send a letter to the following address:

MeDirect - Compliance Officer
Keizerinlaan 66, Boulevard de l'Impératrice
1000 Brussels

If you are not satisfied by the way your complaint was handled, please contact the MeDirect Compliance Department by email at You may further address your complaint to the Ombudsman by email at or otherwise as described in our General Terms and Conditions.