Frequently Asked Questions


My fund order remains ‘pending’. Why does it take so long?

MeDirect has to wait on the definitive confirmation of your fund order. Some fund houses send this confirmation already after 2 business days, but this can also take up till 5 business days. As soon as we receive your confirmation, we will provide you with a ‘Confirmation of Transaction’, including the transaction date and the purchase/sale price. We will also update your Securities Account.