Frequently Asked Questions


I did not receive an SMS code when I log in to the new website. What should I do?

In the login window you click on ‘’I did not receive an SMS code”. You will see the last four digits of your mobile number to which the SMS code was already sent. If this is not the correct mobile number, click “Change mobile number”. You can set your mobile number again here.

If the mobile number is correct, click “Send again” and you will receive a new SMS code. Please always use the most recent SMS code. You can also receive a call on your mobile with a spoken SMS code. For this you need to click “Call me with code”.