Frequently Asked Questions


How to buy and sell funds in your Model Portfolio ?

First and foremost, the Model Portfolios have been designed so that you, as an investor, don’t have to invest too much time in managing the portfolio. You already have a ready-made, diversified portfolio of funds. So you do not have to look for funds yourself to compose your portfolio. Within the portfolio, each fund is also actively managed by professional fund managers.

But if you wish, you can of course buy and sell funds within your Model Portfolio. Below the steps to buy, sell and manage the monthly contribution.

1) How to sell a fund

2) How to buy a fund

3) If you have a monthly contribution (or wish to activate this in the future) and you wish that it takes into account the new portfolio composition and weightings, then you need to send us a message via your secure website. Otherwise the monthly contribution will still be based on the original portfolio.

1. How to sell a fund ?

Instruct your sell trade by going to the ‘Overview’ tab in the top navigation menu ‘My investments’. Click on ‘Investment details’ and select the respective portfolio from the field above the ‘Account type’. Please take note of the reference number – located in the dropdown menu – that is displayed here, you will need it for future steps in the process.

Screenshot-1-EN

 

Underneath ‘Assets’ you unfold the details (if not already done so) by clicking on the plus sign. The funds will be displayed. Click on the ‘Transact’ button next to the fund name you wish to sell.

 

The fund report will be opened, scroll down till you see the ‘Buy/Sell’ button as visible on the below print screen.

 

 

On the opened screen you click on ‘Sell’ followed by ‘Sell all’. On the right hand side you verify that the correct portfolio is selected in the ‘Settlement details’. Then you select the EUR Cash account in the second field. You are now ready to ‘Estimate’ your order and see the applicable taxes (stock exchange tax and possible capital gain tax).

 

 

If you agree with the estimated values, you can now confirm your order by clicking on ‘Place Order’, per below print screen.

 

It might take up to approximately 7 days before the sale proceeds are available on the selected Cash account. In the meantime, you can find your trade in ‘Pending Trades’. You can either wait for the sale proceeds or decide to immediately transfer the cash you wish to invest to the same Cash account by using the ‘Move money’ tab in the top navigation menu ‘My transactions’ and then continue with the below step(s).

2. How to buyl a fund ?

 When the appropriate Cash account has sufficient money*, instruct your buy trade by going to the ‘Place an order’ tab in the top navigation menu ‘My investments’. Select ‘Mutual Funds’ in the field ‘Search for’, then insert the corresponding ISIN code of the fund you wish to buy. Click on the name that is suggested by the system or on the spyglass on the right.

 

 

The fund report will be opened, scroll down till you see the ‘Buy/Sell’ button as visible on the below print screen.

 

 

On the opened screen you click on ‘Invest’ and enter the amount you wish to invest. On the right hand side you verify that the correct portfolio is selected in the ‘Settlement details’. Then you select the EUR Cash account in the second field (that should have the available cash amount you entered in the field ‘Amount’). You are now ready to ‘Estimate’ your order.

 

 

If you agree with the estimated values you can now confirm you order by clicking on ‘Place Order’, per below print screen.

 

 

It might take up to approximately 7 days before the purchased fund will be visible in the portfolio. In the meantime, you can find your trade in ‘Pending Trades’.

3. Change monthly contribution (optional)

 If you have a monthly contribution (or wish to activate this in the future) and you wish that it takes into account the new portfolio composition and weightings, then you need to send us a message via your secure website. Otherwise the monthly contribution will still be based on the original portfolio. After logging in, you can send a secure message by clicking ‘Messages’ in the top right-hand corner. At the bottom of the page click ‘New message’ and then ‘Send message’. *To see which Cash account you need to credit, you click on the plus sign on the ‘Investment details’ page as per below print screen’.