Frequently Asked Questions


How do I place an order?

After you logged in on the secure MeDirect website, you can place an order in different ways:

  • If you don't have an Investment account yet, you first have to open one by clicking ‘Open an account.’
  • You can buy or sell the securities already on your MeDirect Investment account by clicking the ‘Investments’ tab and then ‘investment account’ via the secure website. You can then buy or sell the security. If you know the name, ticker or ISIN of the security, click 'My investments' in the main menu and then click 'Place an order'.

    You can also use the Fund navigator, Tracker navigator, equity or bond navigator to find the security that meets your criteria. After the product detail page, you then make a purchase.
  • You order can only be executed if the balance on your account is sufficient.

When a share has an exceptional price rise or price drop of more than 50% in relation to the closing price of the last business day, you cannot trade online via the secure website. You need to call us for this at 02 518 0000 Mon-Fri 9.00 AM to 8.00 PM Sat. 9.00 AM to 2.00 PM