Frequently Asked Questions


How can I log in to the renewed secure site?

 

  1. First enter your user details in the same way as you did before:
    • You need to use the user name you chose and your surname.
    • Then enter the security questions: your password, a reply to a security question and your PIN code.

   2. Now you can set your new login data:

  • You need your new user name for this. You cannot choose this freely anymore. It is your MeDirect client number. We sent you this number by mail. You will also find this user name or client number on your account statements. If you are unable to find this number, please contact us.
  • Enter the password you chose.
  • Enter the security word you chose. You need this to restore your password if you forget your password.
  • Confirm by entering the SMS code MeDirect sent you.

You can now log in with your new data to access the renewed MeDirect website.