Frequently Asked Questions


How are my securities protected?

Customers retain ownership of the securities that they hold in custody with MeDirect at all times. In the case of bankruptcy, they have a direct right of revocation, which means that the securities must be returned to them by the bankruptcy trustee and cannot be considered assets involved in the bankruptcy of the bank. This restitution will be made by transfer to a securities account of the customer at another institution, regardless of the value of these securities.

Thanks to this strong guarantee, there is only limited risk that the customer would not recuperate all of their securities. In exceptional cases where the customer cannot exercise the right of revocation, the customer benefits from a protection scheme of up to € 20,000 per person. Detailed information about the financial instruments covered by the Protection Fund can be found on the website http://www.protectionfund.be. Note that the protection scheme does not cover any loss of value of the securities.