Frequently Asked Questions


How can I switch my sole account to a joint account?

A sole account cannot be converted to a joint account. An existing client is able to open a new joint account with an existing or new MeDirect client. Your joint account holder first needs to open a sole MeDirect account so that he/she also has login data and a personal MeDirect Cash account. After this sole account has been activated, you or your joint account holder can request a joint account via ‘Open an account’ on the secure website. You both need to electronically sign this new request via the secure website. In other words, you both log in separately with your personal login data to confirm your new joint account.