To reset your Passcode, the device will need to be unpaired. To unpair your Mobile device, you need to:
- Login to our online banking platform.
- Click on the “Profile” section on the top right-hand side of the screen
- Click on “Mobile Banking”
- Unpair Mobile Application
- Uninstall and re-install the MeDirect Mobile App
- Re-pair the MeDirect Mobile App to your account