To reset your Passcode, the device will need to be unpaired. To unpair your Mobile device, you need to:

  1. Login to our online banking platform.  
  2. Click on the “Profile” section on the top right-hand side of the screen  
  3. Click on “Mobile Banking” 
  4. Unpair Mobile Application 
  5. Uninstall and re-install the MeDirect Mobile App 
  6. Re-pair the MeDirect Mobile App to your account