To reset your Passcode, the device will need to be unpaired. To unpair your Mobile device, you need to:

1. Login to our online banking platform.  
2. Click on the “Profile” section on the top right-hand side of the screen  
3. Click on “Mobile Banking” 
4. Unpair Mobile Application 
5. Uninstall and re-install the MeDirect Mobile App 
6. Re-pair the MeDirect Mobile App to your account