How are my savings protected?

All savings accounts of MeDirect Bank NV, which is a Belgian bank under Belgian law with a Belgian bank licence) are protected under the deposit guarantee scheme up to € 100,000 per person. Savings over €100,000 can possibly be converted into shares (bail-in) which are wholly or partly lost in the event of the (impending) bankruptcy of the bank. For more information, see the Deposit protection information sheet.

What does MeDirect do to guarantee the security of online banking?

MeDirect always makes a secure connection between your computer or another device and the secure website. You can check this yourself in the URL address bar of your browser, where it says In this way you can be sure of a secure connection. You now have to log in with your user name and your password. The final step is an SMS code by way of verification. By using different ways of logging in, we can be sure you are the correct person to give access to the accounts. You also always need to sign transactions with the SMS code. We will never contact you by e-mail to send personal or login data. We always use our messaging service for this which is accessible via the secure website. If your secure connection is inactive for 10 minutes or more you will be logged out automatically. You can log in again by following the usual login process.

What can I do to guarantee the security of online banking?

First of all, notify us as soon as possible if your mobile number or e-mail address have changed. If you receive suspicious e-mails (phishing mails), on behalf of MeDirect, please notify us. Do not open this mail and under no circumstance provide any data or click a link. We will notify the competent authorities. Do not provide any personal details over the telephone either. We also advise you not to save your user name on a public computer and to keep your password and security word a secret. Only send us financial or personal details via secure message. Always keep the security of your computer up-to-date by installing the last version of your virus detection program and the last version of your used browser. If you use a wireless network, you should also install an extra security for this so that not everyone can use it. When you have finished your MeDirect banking business, always log out completely and close the browser window.

How are my securities protected?

Customers retain ownership of the securities that they hold in custody with MeDirect at all times. In the case of bankruptcy, they have a direct right of revocation, which means that the securities must be returned to them by the bankruptcy trustee and cannot be considered assets involved in the bankruptcy of the bank. This restitution will be made by transfer to a securities account of the customer at another institution, regardless of the value of these securities. Thanks to this strong guarantee, there is only limited risk that the customer would not recuperate all of their securities. In exceptional cases where the customer cannot exercise the right of revocation, the customer benefits from a protection scheme of up to € 20,000 per person. Detailed information about the financial instruments covered by the Protection Fund can be found on the website Note that the protection scheme does not cover any loss of value of the securities.

How can I request my login data again?

In case you forgot your password, you should click on ‘Forgotten password’ during the log-in process. Afterwards you will be asked to enter your security word and an sms code. Once you have entered these details, you will receive an email on your email address, which is registered in our system, which allows you to reinstate your password. Please note that this email is valid for a limited time only. In case you don’t possess of your security word anymore, we request you to contact us by phone.

How can I register for online banking?

Click here and enter your user name, your password and SMS code. This gives you access to the secure website and allows you to consult your MeDirect accounts and execute transactions.