What do I do when I’ve lost my mobile?
Please immediately contact our client service to temporarily block access to your account.
- A new secure website: all details
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- Who is MeDirect?
A new secure website: all details
I am a MeDirect client but I don’t have a mobile number. How can I access my account?
Unfortunately, from 16 April 2018 it is no longer possible to access your online MeDirect accounts if you do not have a mobile. Please call us if you don’t have a mobile.
I don’t have a mobile number. Can I become a MeDirect client?
Unfortunately, you cannot become a MeDirect client if you don’t have a mobile.
Where can I update my personal details?
Via the Home page, by clicking in the top right-hand corner on ‘Profile’ you can change your e-mail address, your security data and your mobile number. If you wish to change your address, please send us your new address via secure message.
Can I open a joint or several wealth management portfolio(s)?
No, the MeDirect wealth management portfolio takes into account your personal investor’s profile and is restricted to one portfolio per person. Joint account holders cannot request one wealth management portfolio.
If I already have a wealth management portfolio, what will happen when I fill out the questionnaire again?
If you already have an existing wealth management portfolio and you fill out the questionnaire again, your wealth management portfolio will be updated to the most recent investor’s profile if you changed it. This transaction will take place during the next rebalancing of your portfolio. MeDirect will regularly ask you to fill out this questionnaire again so that we are sure you always invest in the most suitable portfolio for you.
How can I send a secure message?
After logging in, you can send a secure message by clicking “Messages” in the top right-hand corner. At the bottom of the page click “New message” and then “Send message”.
When setting my new password for the new MeDirect website, can I keep my current password?
Yes, but we strongly recommend you choose a new password for security reasons.
Why do I need a mobile for the new improved website?
MeDirect now uses an identification method that sends you an SMS code. This is how you can access your accounts with this extra security. This SMS code is only valid for a limited time.
I did not receive an SMS code when I log in to the new website. What should I do?
In the login window you click on ‘’I did not receive an SMS code”. You will see the last four digits of your mobile number to which the SMS code was already sent. If this is not the correct mobile number, click “Change mobile number”. You can set your mobile number again here. If the mobile number is correct, click “Send again” and you will receive a new SMS code. Please always use the most recent SMS code. You can also receive a call on your mobile with a spoken SMS code. For this you need to click “Call me with code”.