Careers

Customer Service Officer

Interested in redefining the way banking is experienced in Belgium? Why not take part in it? As a 100% digital bank specialising in investments and savings, MeDirect is currently looking for a Customer Service Officer to join our Channels and Customers experience team. Training opportunities and (healthy) snacks included. 

 

Belgium * Full-time

What is it look like to work for customer service at MeDirect

 

Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure


Required knowledge, skills and experience

  • Good communication in French and/or Dutch  
  • Verbal and written basic communication skills in English is a must
  • Previous experience in a customer service role will be considered an asset

What we offer

Reward

Investment

Evolution

Facebook
2.9/5
2.9
Apple Store
4/5
4.1
Play Store
4/5
4.0

Start saving

The sooner you start managing your money your way, the sooner you’ll see results. Make your own choices and find what feels good. Sign up and open your account in a heartbeat.

Start saving

The sooner you start managing your money your way, the sooner you’ll see results. Make your own choices and discover what makes you feel good. Register and open your account today.