Inbound Customer Service Officer

Are you looking for a new challenge? An exciting work environment where you can unleash all your passion for banking related subjects? Then let us tell you more about us.
We are MeDirect!
The key of our – and hopefully your – success is that we work with people for people. Collegiality, diversity, and teamwork are some of the trades you will find in our Belgian Customer Service department. Working closely with the Customer Service Manager, you will be supporting our Belgian customers throughout their customer journey. Entering a fast growing and innovative environment, where you can grow with our vibrant and young team that are driven to provide an excellent customer service.
Are shift hours– between 9am and 8pm – an added value for your personal planning, in combination with structured homeworking? And do you like working in the heart of Brussels when at the office? In that case we would love to welcome you to our company. The role also provides the opportunity to gain a professional certificate on Bank Mediation (Febelfin – Wet Willems).

Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills, and experience

  • Native French
  • Excellent verbal and written communication skills in English and Dutch are a plus
  • – Previous experience in a customer service role will be considered an asset