About us

+43.000
+43.000
Customers
+ €1.9 billion
+ €1.9 billion
Customer assets & deposits
+ 3,900
+ 3,900
Financial Products
19,33%
19,33%
Total capital ratio
19,25%
19,25%
Common Equity Tier 1 ratio
11,48%
11,48%
Leverage Ratio
Data as at 30 June 2020
Have questions about MeDirect?
Call us anytime 02 518 0000
or send email info@medirect.be
Who shall I contact if I have a complaint?

In case of a complaint, the Complaints Management department of the Bank will be at your service in first instance. You can send your request to the following e-mail address:

complaints@medirect.be

If you find the solution of the Complaints Management Department of the Bank unsatisfactory or if you haven’t received an answer within 10 business days, you can contact the Service Ombudsman Banks – Credits – Investments at the following e-mail address:

ombudsman@ombudsfin.be

Is MeDirect a Belgian bank?
MeDirect is a Belgian bank under Belgian law and a subsidiary of MeDirect Group plc, that belongs to a solid European bank group with strong financial ratios. Deposits with MeDirect are guaranteed up to 100.000,00 EUR per client by the Belgian Deposit Guarantee Scheme.
Does MeDirect offer investment advice?

No, MeDirect does not offer individual investment advice regarding specific securities. MeDirect does manage your Wealth Management Portfolio as a whole.

Our tool uses sophisticated profiling systems to provide you with financial advice tailored to your personal situation, preferences and financial objectives. The methodology underlying our wealth management tools was developed by financial planning agency Stremersch Van Broekhoven & Partners. This agency has offered financial advice since 1990 in terms of financial planning and is an expert in performing wealth analyses. Morningstar, market leader in providing key investment information, creates the portfolio recommendation They are also reviewed by the MeDirect Investment Committee, whose members have a wide range of experience in the investment banking and investment management sector.